Shipping and Returns
I ship every order Priority with Swiss Post, with a tracking number so you can follow your parcel.
Shipping times
Most pieces are handwoven to order and ship within 5–7 days.
Shipping rates
- Switzerland: free
- Europe: €7.50, free on orders of €180 or more
- International: €10.50, free on orders of €250 or more
International destinations: US, Canada, Mexico, Australia, New Zealand, Japan, China, Hong Kong, Taiwan, Indonesia, Israel and the UAE.
I can't ship to P.O. boxes.
Customs
International orders may be subject to import duty or delays while going through customs. Any additional charges incurred as a result of import duties or other custom protocols are beyond our control and as such the recipient will be responsible for their payment. We advise that you contact your local customs office for further information.
Returns
You have 30 days from receiving your order to request a return. Pieces must be unworn, in their original packaging, with proof of purchase. Return shipping costs are paid by the customer. Write to me at info@carmensalvador.com before sending anything back; returns sent without a request can't be accepted. Refunds go back to your original payment method and can take 1–10 working days to appear.
Damaged or wrong item? Tell me within 15 days of receiving it.
Sale items and gift cards can't be returned. To exchange, return the piece and place a new order.